How To Fix Netflix Error 5.10 | ‘There is a problem playing the video. (5.10)’

Are you looking for ways to get rid of the “Netflix Error 5.10” then you’ve landed in the right place. Netflix is one of the biggest streaming platforms globally and gives so many Netflix errors to its users.

If you want to get rid of some common Netflix errors, you need to follow some troubleshooting steps. 

The Netflix error 5.10 mostly occurs on your android devices and tablets. If you get this error code 5.10, the message pops up like this:

Netflix error 5.10

There is a problem playing the video. Please try again. (5.10)

Netflix error 5.10 generally points to an information store on your device that needs to be refreshed properly.  

We faced the error code 5.10 root so many times, so before going to the solution we must know why such a problem occurs with your Netflix app.

What Causes the Netflix Error 5.10?

The error code 5.10 is a common error among Netflix users. So, when you get this error you don’t even know what to do next. 

The causes of this error are not specified yet but the number of things that could be the cause of the error code 5.10 root, which are: 

  • Maybe your device is not up to date so it is getting the error code 5.10. You need to update your device so it will be compatible with your Netflix app.
  • One simple cause of this error is your device stored so much information about your Netflix app.
  • The most common cause of this error code 5.10 is you are searching too much stuff on your Netflix App. 

Netflix Error 5.10 will appear unexpectedly, and the exact cause for this error is also very difficult to determine. But most commonly it indicates the information stored on your device that needs to be refreshed. 

Your Netflix app can also be the primary cause of the error.

So, above are some most common reasons behind the error code 5.10 root. Now you know everything and all the causes behind this Netflix error code. 

Below are some of the solutions to fix Netflix error 5.10 root:

How to Fix Netflix Error 5.10?

To fix Netflix error 5.10, you need to apply these simple solutions:

  1. Force stop the Netflix app
  2. Restart your device properly
  3. Delete the Netflix app and Install it again
  4. Update your Streaming device
  5. Check the Netflix site

Let’s get each of these solutions in detail.

Here’s the video tutorial:-

Fix 1: Force Stop the Netflix App

The first thing you need to do after getting this error is Force close the Netflix app. This simple step could fix Netflix error 5.10 too early. 

Follow the below-mentioned steps: 

  • Tab on the Overview
  • Swipe up or down until the Netflix app is visible
  • Close the Netflix app by swiping right or left
  • Go to the home screen and try to open Netflix again

If the error still appears, try the below-mentioned solutions.

Fix 2: Restart Your Device 

Restarting your device can fix lots of Netflix errors including error 5.10. Simply shut down your streaming device for 5-10 minutes and after restarting, reach the Netflix site again. 

You can follow these steps for restarting the process:

  • Turn the Android phone or tablet off by pressing the power button
  • Confirm that you want to turn off your device
  • Press the power button again to turn on your device
  • Try to reach Netflix again

Fix 3: Delete Netflix App and Reinstall It

Maybe this error is caused by the old version of your Netflix app. Sometimes the old version of the Netflix app produces so many errors compared to the updated version.

Just follow these steps:

  • Uninstall the Netflix app
  • Go to the Play store and type “Netflix”
  • Install it properly

Note: Deleting the Netflix app will delete your all downloaded content. 

Fix 4: Update Your Streaming Device

If you’re streaming Netflix with an outdated system device, there are many chances of getting Netflix error 5.10. 

First, you need to update your device properly then try to reach Netflix again. 

To update your device follow these steps:

  • Go to Setting
  • Select System then Advanced
  • If you don’t see the system then select about phone
  • Tap on system update or software update
  • Install the update if any update is available
  • Try Netflix Again

Fix 5: Check the Netflix Site

If any of these solutions didn’t work for you, you need to check if the Netflix server is down or not. You need to check the Netflix official website to see any downtime on their server.


So, above are all the fixes of the error code 5.10 on any streaming device. To return to the streaming process your system can need a soft reset. 

A soft reset can retrieve all device configurations (e.g. ringtones, sound configuration, monitor settings, etc.) back to their defaults.

Let me know in the comments section if you have closely followed all the methods and are still getting the same error. 

You can share this problem with us in the comments section below if you have a better solution.

5 thoughts on “How To Fix Netflix Error 5.10 | ‘There is a problem playing the video. (5.10)’”

Leave a Comment

%d bloggers like this: