How To Fix Netflix Error Code UI-800-3 | Couldn’t connect to Netflix – Fix Netflix Error

Are you searching for the solutions to Netflix error code UI-800-3 then you landed in the right place. This error is one of the most common Netflix errors among all Netflix devices.

The Netflix Error Code UI-800-3 occurs when there’s some sort of problem with the data stored on your device by the Netflix app. The cached data or the app itself may have a problem so you can follow some simple steps to fix the Error Code UI-800-3.

This UI-800-3 error code appears on different variety of devices including Amazon Fire TV, Roku, Blu-ray Disc players, smart televisions, and game consoles.

When you get the error code UI-800-3, this message pops up on your device:

Netflix error code UI-800-3

“Couldn’t connect to Netflix. Please try again or restart your home network and streaming device. For more information, visit Code: UI-800-3.”

You’ll need to stop your device, restart or refresh the Netflix App and reinstall the Netflix App in the most general way to fix this error code UI-800-3.

The different devices have different steps to fix this error so some troubleshooting steps will not apply to your specific device.

In this tutorial, we will discuss some of the root causes of the error and will attempt to provide solutions for all the problems that cause streaming services problems.

What causes the Netflix Error Code UI-800-3

There is some minor problem with the Netflix app on your device that could be the cause of the error. some of the causes are:

  • Netflix App data is corrupted: Usually, Netflix error code UI 800-3 indicates that your device has an issue with the Netflix app, or the data stored by the app has been corrupted.
  • Cache data: Sometimes cached data is the thing behind this error because Netflix stores scripts, images, and other media files on your device. There are more chances that the cached data on your device might be causing the issue by interfering with the service.
  • Network Connection: The network connection of your device might be the main reason behind this error.

These are the primary causes of the Netflix error code UI-800-3. However, sometimes error code UI-800-3 Netflix occurs while “Signing In” to your account.

It is because Netflix is having a server-side issue. If this is a server-side issue we don’t be able to do anything except waiting. You can also submit a ticket to Netflix in such situations.

Now you have a basic understanding of what could be the cause of the error code UI-800-3. So, let’s move on to the solution part of this article.

Also Read: How To Fix Netflix Error 5.7 | ‘There is a problem playing the video. (5.7)’

Here’s the video tutorial:-

How To Fix Netflix Error Code UI-800-3

If you experience the UI-800-3 error code, it typically points to information that needs to be refreshed on your device.

Follow the steps below to troubleshoot your device to solve the problem:

Fix 1: Restarting Your Streaming Service

If you get the Error Code UI-800-3, you need to restart your streaming device because this is the first and easiest way to solve this error.

This is the basic step to encounter all types of Netflix errors.

All you have to do is to shut down your streaming device for 5-10 minutes and after restarting, try to reach Netflix again.

Follow these steps to restarting the process:

  • Turn off your streaming device completely
  • Disconnect the plug from the power
  • Wait for 5-10 minutes
  • Turn on your device
  • Try to reach Netflix again

If you still getting this error try the next solutions.

Fix 2: Clearing The Netflix App Cache

After getting this error, the second thing you need to do is, clearing the Netflix app cache. Some devices allow you to clear locally stored data, or clear the Netflix app cache.

Some devices clear the data regularly but some devices may not do so. In this situation, You need to clear the data manually to avoid any type of Netflix error.

So try this solution as quickly as possible.

Clearing cache on Amazon Fire TV devices

  • Press the Home button On your Amazon Fire TV remote.
  • Scroll right and select Settings.
  • Scroll right and select Applications.
  • Tap on Manage installed applications.
  • Find and select the Netflix app.
  • Scroll down and select Clear data.
  • Select Clear data again.
  • Scroll down and select Clear cache.
  • Unplug your Amazon Fire TV from power for 30 seconds
  • Plug your Amazon Fire TV back in, then try Netflix again.

Note: All the streaming devices have their own method to clear the cache data and there is no universal method to clear out the data on every single device.

Fix 3: Reset or Sign out of Netflix

Sometimes signing out of Netflix, and then signing back in, is sufficient to refresh your data and clear this error UI-800-3 Netflix.

There is no option for certain devices to sign out of Netflix. Instead, you can reset your Netflix settings with these devices. This updates the data and enables you to sign in back.

Here are some steps to do this:

  • Go to the Profile icon
  • Click on the Netflix Account Area


  • Now click on Settings
  • Under settings, click on Sign Out of All Devices

After this, your account will be log out from all sign-in devices. Now login to your Netflix account again and see the error gets fixed or not.

Fix 4: Restore Default Connection Settings

Maybe you’re using the custom settings on your device. The custom settings affect Netflix in many ways that will finish on error code UI-800-3.

All you have to do is to restore your Internet Service Provider’s (ISP) default settings and try to reach Netflix again. This will definitely fix the error code UI-800-3.

Fix 5: Reinstall Your Netflix App

If the problem remains then it should be with the Netflix app itself. Some devices do not deactivate the app, but you can not reinstall if you use any of them.

However, reinstalling the app could solve the error code UI 800 3.

This is also necessary in some cases where clearing the cache doesn’t fix the problem.

Note:- Deleting the Netflix app will also delete any titles you have downloaded to the device.

Also Read:- How to Fix Netflix Error Code NW-2-5 on All Devices 


So these are some methods to fix the UI-800-3 error code. If you are using any type of Virtual Private Network (VPN) or Proxy Networks then turn it off and connect directly to your home internet. Using these networks will produce so many Netflix Errors.

Using the custom DNS settings on your device also produces error code UI 800 3. You need to reset it and let your network acquire DNS automatically.

Please let us know if you have closely followed all the methods and are still getting the same wrong. You will also be able to comment on your queries below.

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